Strategic Quality Management and Customer Satisfaction Paper

In today?s rapidly changing world, an ongoing value platform merchant ship help to accession the timber of a product or service an position produces. The plan can help to meet and or lapse the standards of the product and free-base an on time delivery system. To be able to receive a successful improvement plan, an governance must oblige a well-designed strategicalalal plan that is in line with the armorial bearing and vision of the establishment. This paper go out discuss how quality is linked to Huffman truck Co.?s strategic plan objectives, analyze the procedure improvement plan that the Huffman soon uses and give examples of the tools and techniques used to broadsheet quality. Lastly, this paper will try out who has the ultimate responsibility for quality assurance, and the extent to which the organization?s process improvement plan is related to their strategic plan. Huffman trucking Company was established in 1936 with a single tractor-trailer. The incre ase of the companion was the direct final result of World state of war II and the increased demand for carrier wave lead between factories in the Midwest to ports on the eastern hemisphere Coast. By 1945, the fleet had increased in size to 16 tractors and 36 trailers. The business relationship forged with the U.S. Government continues today. Huffman truckage continued to grow from internal sales and the acquisition of primal Eastern regional carriers.

This growth has enabled Huffman Trucking to continue to be privately held. Their mission statement is ?To be a profitable, growing, adaptative confedera cy in an intensively competitive logistical ! service business environment. And the vision is ?To be a model company to our stockholders, employees, customers and all stakeholders?. (University of Phoenix- Virtual Organization, 2000, p. 1) In recount to do this the organization needs to link quality and process improvement to the strategic plans and objectives using the various... If you want to get a full essay, mark it on our website: OrderCustomPaper.com

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